Common Questions

Here at E.B.S Beauty Shop, we offer all things beautiful. Our goal is to provide great customer service to our customers along with affordable hair bundles. Shop E.B.S Beauty Shop today and slay tomorrow!

 

1. What kind of hair do you provide?

We have 10A 100% Mink Hair extensions from 12-28 inches in which none have been processed or washed in any chemicals.

 

2. Can the bundles or extensions be colored?

Our extensions can be colored without the drying or breakage if done correctly. Please seek a professional to dye or color your extensions.

 

3. What types and textures of hair do you provide?

All of the virgin hair bundle styles include Brazilian, Malaysian, and Indian origins with straight, loose wave, body wave, deep wave, curly textures. Mongolian and Peruvian are also available, but are not listed on the site. If you would like to purchase these two styles just go ahead and place your order using Indian as the origin, then send us an email specifying the actual origin you would like.

 

4. How much hair do I need?

Our bundles are around 100g each. A full sew-in weave with our bundles would need approximately need 3-4 bundles if you do not buy a closure. We ONLY recommend buying 2 bundles when a frontal is being used. We recommend 3-4 bundles for our more silkier textures such as straight and body wave to make your sew-in look as full as possible. *TIP* purchase 3 of the same length for a more fuller look. Ex: 18", 18", 18". The longer the hair, the thinner the ends look in your sew-in!

 

5. How long is shipping?

Please allow 3-5 business days for your order to be processed and delivered. Orders are not processed on weekends or holidays. If you place an order on the weekend, your order will begin processing on the next business day.

All accessories will take 2-3 business days for processing and 2-3 business days for shipping.

 

6. Where is the store located?

E.B.S Beauty Shop does not have a physical location just yet. The store is strictly online.

 

 7. Do you provide refunds or exchanges?

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging unless there is a fault on our end as far as the condition of the hair.

To complete your return, we require a receipt or proof of purchase. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded. Any item that is returned more than 14 days after delivery will not be refunded.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@ebsbeautyshop.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@ebsbeautyshop.com and send your item to: PO Box 588 Rex Georgia US 30273.

Shipping
To return your product, you should mail your product to: PO Box 588 Rex, Georgia 30273

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

8. How does PayPal Credit Work?

PayPal Credit is a line of credit offered by Comenity Capital Bank that gives you the flexibility to pay for your purchase now, or pay over time. It’s easy to apply and easy to use. With PayPal Credit, you can enjoy special financing offers like: No Payments + No Interest if paid in full in 6 months on purchases of $99 or more. 

 

9. How do I use PayPal Credit?

First, you need to have an existing PayPal account with your bank account already connected and verified. When you choose to apply for PayPal Credit, you’ll be asked to provide your date of birth and your Social Security number, and then to agree to the terms and conditions. You’ll know within seconds if you are approved. And here’s the cool thing: your PayPal Credit account will be linked to your PayPal account and you’ll see it as a payment option every time you checkout with PayPal.

 

10. What is the difference between the hairs you provide?

Brazilian hair has gained the most popularity in the last few years due to its luxurious texture and versatility. Brazilian hair is beautiful and it makes great looking hair extensions. It comes in wavy, straight or curly patterns. The straight textures are not bone straight and tend to have light waves in it. It styles very easily, and although not recommended, handles heat well and can hold a curl all day. Brazilian hair extensions blend well with most natural ethnic hair textures and can last up to a year or more with proper care.


Malaysian hair is very soft and silky and at first glance can appear a bit shiny. But after a few washes the luster fades into a more natural glow. Curls hold well with minimal hair products so try to avoid using too much oil spray on this hair. If you want volume and thickness, Malaysian hair is a good option because it has  great bounce and heavy body. Due to its fullness, it has the tendency to dry out so be sure to keep it moisturized. The good thing is that this type of hair requires less wash because of its heavy density.


Indian hair, depending on the region where the hair is collected, can resemble everything from a fine European texture to lightly yaki. Indian hair lasts a long time without much maintenance and is very versatile. This origin of hair is also very silk and silky.

 

11. What is Mink hair?

Virgin Mink Brazilian hair is highly sought after by a diverse audience because its softness, durability and thickness. The texture blends easily with most ethnicities from Caucasian textures to African American relaxed textures. Virgin Mink Brazilian hair is not very flammable and will produce a cloud while fake hair is very flammable and will burst into flames. To test our bundles for authenticity just take a small bit of your bundles and lite the tip on fire. Only the tip of the hair with catch fire. Mink hair is also extremely luxurious and very soft with a lot of body and natural shine. It has a low to medium luster. It is also frizz resistant because of its density. Mink Hair will also hold curls for very long time.

 

12. What does it mean to have Virgin hair?

When you see someone selling virgin hair it means the hair comes from ONE donor. The hair is completely unprocessed, and intact. To qualify as virgin hair, it must meet rigorous standards including: not been permed, dyed, colored, bleached, chemically processed in any way. This also means all the cuticles are intact, running in the same direction.

 

If you have a question that is not listed above, please feel free to email sales@ebsbeautyshop.com to get in contact with one of our representatives or call/text us at (404) 462-4115. Please give them 24 hours to provide a response.